Case & Tray Information
Shop
Terms and Conditions
All sales and administration is generally carried out within office hours, Monday - Friday, 08.00 - 16.00
Our aim is to post within 24 hours of receiving payment, subject to the above office hours. Bear in mind that if you purchase on a Friday evening, your purchase will be actioned on Monday morning - we all need weekends too!
We use a combination of post office, airmail and couriers as appropriate to dispatch our goods. Occasionally orders shipped outside of the EU may require import customs payments at entry. These costs are not within our control or included in our sales prices and are the purchasers responsibility. Please satisfy yourself regarding this prior to purchasing.
If you are unhappy with your purchase or service please do contact us and we will do our best to rectify the issue promptly.
Likewise if you are happy with your product (our feedback on ebay and from recommended sales suggest you all are), then please tell your friends and fellow gamers!
Returns Policy
Naturally we abide by the distance selling regulations too. These can be found under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
In summary the main points are: If you are not happy with the item you have purchased please email us to see if we can resolve the issue. Please inform us by e-mail within 14 days of receipt that you do not want the item and wish to return it. If we are unable to resolve the problem to your satisfaction, please return the item in the same condition as sent (i.e. not used or damaged), securely packaged in its original packaging and we will refund the cost of the item and original postage. Your only cost will be the return postage.
If KaiserRushforth Ltd. is at fault, e.g. an incorrect item has been sent, the return delivery will be refunded, and the correct item will be sent. Please inform us by e-mail as soon as you are aware that you have received an incorrect item. Goods must be returned in the condition they were sent (i.e. not used or damaged).
the complete storage and transport system
